How to Handle Returns with Us

Return Window

Hey there! I hope you’re enjoying your Papirique goodies. If you find yourself needing to return something, you have 30 days from the date of delivery to let us know. It’s our way of ensuring you have enough time to really explore your new stationery without feeling rushed. Just remember, your items should be in unused condition with all original packaging intact. If you’re within that window, we’re here to help you every step of the way!

How to Initiate

To kick off a return, simply our contact page and drop us a note. It’s as easy as pie! We’ll guide you through the process, providing you with a return authorization. Make sure to include your order number and the reason for the return. Once you’ve got your authorization, pack up your items safely and we’ll take it from there. It’s important to us that this process feels straightforward and friendly.

What’s Returnable

Now, let’s chat about what you can return! We’re happy to accept most unused items purchased from Papirique, including notebooks, pens, and more. However, for hygiene reasons, some items like opened writing implements or customized products can’t be returned. If you’re unsure about a particular item, just ask! We want to make sure you feel confident in your choices.

What’s Final Sale

There are a few items that are considered final sale. These include any customized products and gift cards. Once they’re purchased, they can’t be returned or exchanged. We understand that sometimes things don’t work out, but we want to be transparent so you know what to expect from the start. If you have questions about specific items, feel free to our contact page.

Refund Method & Timeline

When it comes to refunds, we aim to process them as quickly as possible. Once we receive your return and confirm everything is in order, you’ll see your refund back on the original payment method within 5-7 business days. Please keep in mind that your bank may take a bit longer to reflect the refund, but don’t worry, it’s on its way! If you used a gift card, we’ll issue a store credit instead.

Damaged or Wrong Items

If your order arrives damaged, or if we sent you the wrong item, please let us know right away. We want to make it right! Snap a quick photo of the damaged item and send it to us through our contact page. We’ll take care of shipping a replacement and make sure you’re taken care of. Your satisfaction is our top priority, and we’ll work hard to resolve any issues swiftly.

Return Shipping

Return shipping is on you, unless the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. It’s easy to misplace things in transit, and we want to ensure your items make it back to us safely. Just make sure to keep your shipping receipt until we confirm we’ve received your return.

Exchanges

If you’re looking to exchange an item for something different, please initiate the return process first. Once we receive your returned item, you can place a new order for the item you want. This helps us keep our inventory organized and ensures you get the right product in a timely manner. We’re here to help you find exactly what you need, so don’t hesitate to reach out!